FAQs

Sustainability

We have proudly partnered with Ecologi to plant a tree for every order placed on our site. Ecologi then plant the trees through the Eden Reforestion Project.

We use a range of products to get your order safely to your door. This could come as either a Green Jiffy Bag (large envelope), or a variety of cardboard boxes. All of these are environmentally friendly and biodegradable. We then safely package the contents with recycled paper and seal it with a solvent free packaging tape.

Delivery

All orders placed before 2PM Mon-Fri will be dispatched that day. Orders placed after this time will be dispatched the next working day.

We send UK orders using Royal Mail 1st Class which typically take 1 working day.

Please visit our Delivery & Returns page for more information.

Yes, we are based in the UK but offer worldwide deliveries.

If you haven't received your order and the allocated delivery time has passed then please feel free to email us at support@theidealsunday.com so we can follow up on the progress for you.

Returns and exchanges

In the unlikely event you receive the wrong item, please email us at info@theidealsunday.com so we can send the correct item to you and arrange a return for the item you receeived.

Whether you have received a faulty item or have simply changed your mind, we offer returns and refunds to suit your needs. Please let us know within 14 days from the date of dispatch by emailing support@theidealsunday.com so we can arrange this with you. Please refer to our Delivery & Returns page for more details.