Frequently Asked Questions

Get to know how we operate


We source our products from small UK businesses who share our values for sustainability. The onboarding of new brands takes a lot of time and research before we start stocking their products on our website so you can be assured that whatever you buy from The Ideal Sunday is a truly sustainable product.

We have proudly partnered with Ecologi to plant a tree for every order placed on our website. You can also plant as many more trees as you like by adding trees in your bag or going here

At the end of every month we count up the number of orders and extra trees and plant them on the Ecologi website. Why not check out our Digital Forest to see all the trees we’ve planted!

We strongly believe that all packaging should be fully recyclable and of course 100% plastic free. What’s the point in shopping sustainably if your products come in plastic packaging?! You can shop with confidence knowing that we have done the research to get your products to you in the most eco-friendly manner.

Rewards & Referrals

You can earn 5 points for every £1 spent at our store. You can also earn points for creating an account, following us on Instagram and Facebook and for celebrating your birthday! 

500 points = £5 coupon

900 points = £10 coupon

For more information on Rewards Points click here.

You and a friend can each earn £10 credit to use towards your next purchase. Simply refer a friend here and once they have placed an order you will receive the £10 discount code.

Delivery & Returns

Firstly, thanks for placing an order! If you placed it before 12pm Mon - Fri then it will dispatch that same day. If you placed it after 12pm then it will dispatch the next working day. Weekend orders will dispatch on Monday unless that day is a bank holiday which means it will dispatch Tuesday. 

Standard delivery (48hr) will be delivered 2-3 days after dispatch. 24hr hour delivery will be delivered 1-2 days after dispatch which is usually next day if you order before 12pm.


Your delivery should take between 5 - 7 working days.

Rest Of The World

Your delivery should take between 7 - 10 working days.

Please note: Due to COVID-19 some orders are being held at the border for longer so delays can be expected.

Please note: All international orders are subject to import and/or customs charges, which the receiver/customer is liable for. The Ideal Sunday cannot be responsible for these additional charges.

We gladly accept returns of unused products within 14 days of receipt - to read more please visit our Delivery & Returns page.

Please note: Products must be unused and in their original packaging. Products will be assessed upon return before a refund is processed.

If you have received an incorrect product or your product is faulty then please let us know within 14 days of receipt and one of our customer service team will advise on the return of the original product and assist you with a replacement or refund.